Guide · updated Oct 29, 2026

What to ask when you call a new provider

A two-minute call saves weeks. Read this script, then write down the answers.

The script

"Hi, I found [provider] listed as in-network with my [insurer + plan name] plan. Are they accepting new patients, and are they in-network for that specific plan? How long is the wait for a first appointment?"

If they say yes

• Is there an intake call or paperwork first?
• Do you offer telehealth?
• What will my first visit cost with my plan?
• Is a referral or prior authorization needed?

If they say no

• Do you keep a waitlist, and how long is it?
• Can you recommend a colleague who's taking new patients?
• Is another clinician at the practice in-network and available?

Write it down

Record the date, who you spoke to and what they said. If the listing was wrong, tell us — it improves the listing for the next person — and keep the record in case you need it with your insurer.